Are all the products listed on your website in stock?

We do our best to keep our stock status updated in real-time. If an item is out of stock, it will be marked as such. You can always contact us to confirm availability.

Do you sell original and authentic components?

Yes, we sell original and authentic electronic components and accessories. We clearly mention if a product is a compatible replacement or aftermarket version.

How can I find a specific part or accessory?

You can use the search bar at the top of the page, or browse through categories. If you still can't find what you're looking for, feel free to contact us directly.

What if the product I’m looking for is not listed?

We have a large inventory that is not fully listed online. Contact us with the part number or description, and we’ll check availability for you.

Are your remote controls genuine or compatible replacements?

We offer both genuine and high-quality compatible remote controls. Each product page clearly states whether it’s original or compatible.

Do you provide technical specifications or datasheets?

Whenever available, we include datasheets or technical specs on the product page. If you need more information, feel free to ask.

Can I get a discount for bulk orders or resellers?

Yes, we offer special pricing for bulk purchases or business clients. Please contact us with your requirements for a custom quote.

Do you ship internationally?

Yes, we can ship internationally. Contact us for shipping rates and available courier options to your country.

How long does delivery take within Lebanon?

Delivery within Lebanon usually takes 1 to 3 business days, depending on your location.

Which courier or postal services do you use?

We work with trusted local couriers and international shipping services, depending on the destination and urgency.

How much does shipping cost?

Shipping fees depend on the destination, size, and weight of your order. Shipping charges will be calculated during checkout or quoted via email.

Can I track my order?

Yes, we provide tracking numbers for most shipments. You’ll receive the tracking information once your order is shipped.

Do you offer local pickup in Lebanon?

Yes, we offer local pickup by appointment. Please contact us to arrange a suitable time.

What payment methods do you accept?

We currently accept cash on delivery (in Lebanon), bank transfers, and money transfer services like Western Union or OMT. We're working on adding more options soon.

Can I pay cash on delivery in Lebanon?

Yes, cash on delivery is available for orders within Lebanon.

Do you accept PayPal, credit cards, or other international payments?

Due to banking restrictions in Lebanon, we currently do not support PayPal or credit card payments. We can accept international payments via Western Union or MoneyGram.

How do I place an order on your website?

Just add the items to your cart, proceed to checkout, and follow the instructions. You’ll receive a confirmation email once your order is placed.

Can I modify or cancel my order after placing it?

If your order hasn’t shipped yet, contact us as soon as possible to make changes or cancel.

How do I request a refund or replacement?

Simply contact us with your order number and issue details. We’ll guide you through the process quickly.

Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account makes it easier to track orders and save your details for future purchases.

How can I contact customer support?

You can reach us through our contact page, by email, phone, or WhatsApp. We usually respond within 24 hours.

What are your working hours?

Our working hours are Monday to Saturday, 9:00 AM to 6:00 PM (Beirut time).

Do you supply businesses or repair shops?

Yes, we supply businesses, service centers, and repair technicians. Contact us for trade pricing and details.

Do you offer a reseller program or wholesale pricing?

Yes, we do. Please reach out with your company details and requirements to get started.

Can you help source rare or discontinued parts?

Absolutely. With over 40 years in the industry, we specialize in hard-to-find and discontinued components. Send us your request, and we’ll do our best to source it.